Aide

npx add-mcp 'https://app-api.aide.app/mcp'

Your support desk in any AI assistant. Within your role.

Connect Claude, ChatGPT or any MCP client to Aide. Search your knowledge, look up Shopify orders, answer conversations and refund or cancel orders, all from a chat.

Short answer

Aide's MCP server connects Claude, ChatGPT, Perplexity, Gemini Enterprise and other MCP clients to your Aide account. Every tool is one call to Aide's API, with the same permissions, approval rules and rate limits.

Your role

Recorded as you

Notes, replies and order requests show up as yours, with your role's permissions.

Read or act

Chosen when you approve

Read only for lookups, or read and act for replies and orders. Disconnect any time.

300 a minute

MCP messages per sign-in

Each tool call is also an API request, within your workspace's API limits.

Server address https://app-api.aide.app/mcp · Setup steps for each app in the Aide docs

From a chat

What your AI assistant can do

It sees only the tools your sign-in allows.

Search your knowledge

Find articles, products and topics, and write or edit an article when something is missing.

Look up Shopify orders

Find orders and products, read a customer's orders on a conversation, and check if an order can be returned.

Read and reply to conversations

Use your inbox filters, read the messages and Aide's draft, then add a note, update or reply.

Refunds and cancellations

Refund or cancel orders and approve requests within your approval limit. Larger ones wait for an admin.

Read your analytics

Owners and admins get resolution, handoffs, response times and satisfaction from the support report.

Set Aide up from the chat

Owners and admins can teach Aide your site, test the agent, connect a channel and go live.

Connect in minutes

Add Aide to the assistant you use

Claude, ChatGPT and most MCP clients sign in with your Aide account. No API key needed.

Claude

Add Aide from the Claude directory, or as a custom connector on the web, desktop or mobile.

ChatGPT

Add a custom MCP server with OAuth and sign in to Aide. Then type @ in a chat and pick Aide.

Any MCP client

Point Perplexity, Gemini Enterprise, Cursor or your own agent at the server. Sign in, or send an API key.

See it work

Your assistant asks. Your limits decide.

Ask in plain words. The assistant finds the conversation and the order in Aide, then requests the refund as you.

A refund above your approval limit waits for an admin in Aide, as it would in the inbox, and the assistant is told it is waiting. Nothing reaches Shopify until it is approved.

You, in Claude

Dana Ortiz says the lid on order #5832 arrived cracked. Refund the lid and let me know.

Tools called in Aide

find_conversationget_conversation_ordersrefund_order

Claude

Found Dana's conversation and order #5832, delivered Tuesday. I requested a $24.00 refund for the lid. It is above your approval limit, so it is waiting for an admin in Aide.

···Refund requested as you · Waiting for approval · Order #5832

Every tool

One API operation per tool

Your assistant lists only the tools your role and scope allow. Tools marked Asks first reach a customer, your store or another service, so the app asks before it runs them.

KnowledgeSearch, write and publish articles, and work through knowledge gaps.

• search_knowledgeReadsAPI keys and teammatesSearch your knowledge base
• searchReadsAPI keys and teammatesSearch your knowledge, in the shape ChatGPT uses for company knowledge and deep research
• fetchReadsAPI keys and teammatesRead a knowledge document's full text, in the shape ChatGPT uses
• list_knowledge_sourcesReadsAPI keys and teammatesList your knowledge sources
• get_knowledge_sourceReadsAPI keys and teammatesRead a knowledge source, including an import in progress
• list_knowledge_documentsReadsAPI keys and teammatesList knowledge documents
• get_knowledge_documentReadsAPI keys and teammatesRead a knowledge document
• add_websiteActs · Asks firstOwners and adminsTeach Aide a website or help center
• reimport_knowledge_sourceActs · Asks firstOwners and adminsImport a website or help center again after a failed import
• add_knowledge_articleActsTeammatesWrite a knowledge article, published or as a draft
• update_knowledge_articleActsWrite keys and teammatesEdit a knowledge article
• publish_knowledge_documentActsWrite keys and teammatesPublish a knowledge document
• unpublish_knowledge_documentActsWrite keys and teammatesUnpublish a knowledge document
• list_knowledge_gapsReadsTeammatesList the knowledge gaps Aide has found
• mark_knowledge_gap_doneActsOwners and adminsMark a knowledge gap as done
• dismiss_knowledge_gapActsOwners and adminsDismiss a knowledge gap

Shopify orders and productsLook up orders and products, and check a customer's orders and returns.

• lookup_ordersReadsAPI keys and teammatesLook up Shopify orders
• list_productsReadsAPI keys and teammatesList your products
• get_productReadsAPI keys and teammatesRead a product
• get_conversation_ordersReadsTeammatesRead the customer's orders on a conversation
• check_return_eligibilityReadsTeammatesCheck whether an order can be returned, from the store live

Refunds and cancellationsRefund or cancel orders, and approve or reject pending requests.

• refund_orderActs · Asks firstTeammatesRefund an order, or request one above your limit
• cancel_orderActs · Asks firstTeammatesCancel an order, or request one above your limit
• list_order_actionsReadsTeammatesList order changes, including those waiting for approval
• list_conversation_order_actionsReadsTeammatesList order changes on a conversation
• approve_order_actionActs · Asks firstTeammatesApprove an order change waiting for approval
• reject_order_actionActsTeammatesReject an order change waiting for approval

ConversationsRead conversations and Aide's drafts, add notes, update and reply.

• find_conversationReadsTeammatesFind conversations with the same filters as your inbox
• get_conversationReadsTeammatesRead a conversation
• list_messagesReadsTeammatesRead a conversation's messages
• get_draftReadsTeammatesRead Aide's draft for a conversation
• get_customer_contextReadsTeammatesRead the customer's details on a conversation
• list_membersReadsTeammatesList your teammates
• add_noteActsTeammatesAdd an internal note to a conversation
• update_conversationActs · Asks firstTeammatesChange a conversation's status, priority, assignee, team or on-hold reason
• reply_to_conversationActs · Asks firstTeammatesSend a reply to the customer

Your AI agentRead topics and scenarios, then edit, test and deploy the agent.

• list_topicsReadsAPI keys and teammatesList your topics
• list_scenariosReadsAPI keys and teammatesList your scenarios
• get_scenarioReadsAPI keys and teammatesRead a scenario
• list_agentsReadsAPI keys and teammatesList your AI agents
• get_agentReadsAPI keys and teammatesRead an AI agent
• update_agentActsOwners and adminsChange an agent's instructions, greeting or signature
• test_agentActsOwners and adminsAsk the agent a question in a private preview no customer sees
• continue_agent_testActsOwners and adminsSend a follow-up in that private preview
• list_agent_channelsReadsTeammatesList the inboxes an agent can answer
• set_inbox_aiActs · Asks firstOwners and adminsLet an agent answer an inbox
• deploy_agentActs · Asks firstOwners and adminsPut an AI agent live for customers
• pause_agentActsOwners and adminsStop an AI agent from answering

Setup, channels and planSet the workspace up, add chat, email or a helpdesk, and choose a plan.

• get_setup_statusReadsTeammatesSee how far setup is, and the next step
• update_workspaceActsOwners and adminsSet the company name, website, channels and other setup answers
• get_chat_pageReadsTeammatesGet your Aide chat page link and the snippet for your site
• add_support_emailActsOwners and adminsAdd a support email address
• send_forwarding_testActs · Asks firstOwners and adminsSend a test to check email forwarding
• get_support_emailReadsOwners and adminsRead a support email, including Gmail's forwarding confirmation code
• get_support_email_settingsReadsOwners and adminsRead a support email's reply settings
• update_support_email_settingsActsOwners and adminsChange a support email's reply settings
• verify_email_domainActs · Asks firstOwners and adminsVerify your email domain for sending
• list_integrationsReadsAPI keys and teammatesList your integrations
• connect_integrationActsOwners and adminsStart connecting Gmail, Shopify, Zendesk, Front or Gorgias
• set_up_helpdeskActs · Asks firstOwners and adminsFinish setting up a connected helpdesk so Aide drafts there
• change_planActs · Asks firstOwners and adminsStart a plan with a Stripe checkout link, or change your plan (not in ChatGPT)

Everything else, by areaAnalytics, topics, helpdesk rules, team and billing, through operation tools.

• list_operationsReadsAPI keys and teammatesList the other API operations you can run, by area (not in ChatGPT)
• run_read_operationReadsAPI keys and teammatesRun a read operation, such as the support report (not in ChatGPT)
• run_create_operationActs · Asks firstWrite keys and teammatesRun a create operation, such as inviting a teammate (not in ChatGPT)
• run_update_operationActs · Asks firstWrite keys and teammatesRun an update operation, such as editing a topic (not in ChatGPT)
• run_delete_operationActs · Asks firstWrite keys and teammatesRun a delete operation, such as removing a routing rule (not in ChatGPT)

ChatGPT lists the tools OpenAI reviewed instead of the operation tools: macros, scenario editing and analytics.

Frequently asked questions

Aide's. Signed in as a teammate, Claude, ChatGPT or another MCP client can find and read conversations and Aide's drafts, reply, add notes, and refund or cancel Shopify orders within that teammate's role. A refund or cancellation above the workspace's approval limits waits for an admin.

Replies and order changes are marked as such, so Claude and ChatGPT ask you to confirm before using them, unless you have set that tool to always allow. Claude's Research can use tools without asking, so connect Aide read only if you use Research. A reply goes to the customer and cannot be unsent; ask for a note instead to keep something internal.

A read key reaches knowledge, products, Shopify orders, topics, scenarios, agents and integrations, and runs read operations such as the support report. A key with write too can edit and publish articles and run the write operations open to keys. Keys act as the workspace, not a person, so they never see conversations, replies or order actions.

Search knowledge and write articles, look up orders, read and answer conversations, add notes, and refund or cancel orders within their approval limit. Agents don't see analytics, and they don't change the AI agent, setup, team or billing.

Yes. Perplexity, including Perplexity Enterprise, signs in with your Aide account. Gemini Enterprise takes a client ID and secret, which a workspace admin creates once with Aide and pastes into the Gemini Enterprise console.

It doesn't change WooCommerce orders: order lookups and actions cover Shopify. In ChatGPT it lists the tools OpenAI reviewed, so topic editing, helpdesk rules, your team and billing stay in Claude, another client or the dashboard.

In Aide, open Settings > Developers. It lists the apps you have connected and when each was last used, and Disconnect cuts an app off at once. Leaving the workspace disconnects your apps too.