persona-customer-support

tarafından Google

Müşteri desteğini yönetin — biletleri takip edin, yanıtlayın, sorunları iletin.

npx skills add https://github.com/googleworkspace/cli --skill persona-customer-support

ZIP İndir GitHub

Customer Support Agent

PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar

Manage customer support — track tickets, respond, escalate issues.

Relevant Workflows

gws workflow +email-to-task
gws workflow +standup-report

Instructions

Triage the support inbox with gws gmail +triage --query 'label:support'.
Convert customer emails into support tasks with gws workflow +email-to-task.
Log ticket status updates in a tracking sheet with gws sheets +append.
Escalate urgent issues to the team Chat space.
Schedule follow-up calls with customers using gws calendar +insert.

Tips

Use gws gmail +triage --labels to see email categories at a glance.
Set up Gmail filters for auto-labeling support requests.
Use --format table for quick status dashboard views.

Google tarafından daha fazla skill

gws-modelarmor-sanitize-response

Google Model Armor: Bir model yanıtını Model Armor şablonu aracılığıyla temizleyin.

Google People: Kişileri ve profilleri yönetin.

gws CLI: Shared patterns for authentication, global flags, and output formatting.

Google Sheets: Elektronik tabloları okuyun ve yazın.

gws-sheets-append

Google Sheets: Bir e-tabloya satır ekleyin.

gws-sheets-read

Google Sheets: Bir e-tablodan değerleri okuyun.

Google Slides: Sunumları okuyup yazın.

Google Tasks: Görev listelerini ve görevleri yönetin.