TISYM MCP Server

MCP-enabled helpdesk and ticketing system for customer support, project workflows, and team operations.

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Documentation

TISYM

Helpdesk system for managing tickets, tasks and customer requests with AI support

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About TISYM

Freely available system for managing projects, tickets, tasks and customer communication with AI assistant support. Simple and intuitive controls, everything accessible via web browser from anywhere on the internet.

👥 Administrative Section

Management of customers, projects, tickets and tasks. Overview of resolution status, work reports, invoice generation and integrated email client.

🌐 Customer Zone

A separate customer section allows customers to submit requests, track their status and communicate with the resolvers.

Artificial Intelligence in TISYM

TISYM supports AI assistants through MCP (Model Context Protocol), so you can work with tickets, projects and customer communication in natural language and automate repetitive support workflows.

💬

Ticket Operations via Chat

Ask: "Which tickets are critical and waiting more than 48 hours?" or "Summarize today's priorities."

🤖

Automation of Repetitive Tasks

AI helps with ticket classification, priority suggestions, draft responses and context preparation for resolvers.

📊

Fast Operational Analysis

AI evaluates team workload, recurring issue types and suggests improvements to helpdesk processes.

📨

Smarter Customer Communication

Suggested replies, long thread summaries and consistent communication style across your support team.

Key Features

  • Ticket and task management including workflow and status change tracking
  • Project and customer management (with ARES lookup)
  • Person and contact management
  • Customer zone — separate section for customers
  • Integrated email client
  • Work reports and time tracking
  • Invoice generation to PDF
  • Price list management
  • AI assistant support via MCP server
  • Conversational work with data (queries, summaries, prioritization)
  • AI reply suggestions for faster customer support
  • Email notifications on changes
  • Automatic daily summaries of unresolved tickets
  • Filtering, sorting and pagination of lists
  • Action history
  • Multi-user access with security
  • Multilingual interface
  • Free version available

System Modules

👥

Customers

Customer records with ARES lookup

👤

Persons

Person and contact management

📁

Projects

Project management

🎫

Tickets

Ticket and task management

⏱️

Work Reports

Time tracking

📄

Invoices

Invoice generation to PDF

📋

Price List

Price list management

✉️

Email Client

Integrated email client

🌐

Customer Zone

Separate section for customers

📜

Action History

Overview of all changes and actions

Try TISYM for Free

Register at www.tisym.com and start using the system immediately. No installation, no fees for trial.

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