Rinhelp

npx add-mcp 'https://mcp.rinhelp.com/mcp'

The help desk for small teams and their AI agents.

See yours before you sign up. Enter your website and Rin builds your help desk from it: a chat widget, a help center and an inbox.

Your help desk, built from your site

Here’s the one Rin built for tidewell.co, a sample tea shop. Yours comes in your colors, and Rin answers from what your site says.

tidewell.cotidewell.rinhelp.comapp.rinhelp.com

ShopSubscriptionsJournalHelp

Slow tea for fast mornings.

Three small-batch teas at your door on the 1st. Skip any month.

Start a subscription

Morning Fog Quiet Hour Low Tide

Rin Tidewell’s assistant D Dana Tidewell

Rin

Hi! I’m Rin, Tidewell’s assistant. Ask me anything about orders, subscriptions or brewing.

Can I skip a month?

Rin

Yes. You can skip or pause any month in Account → Subscription, up to 3 days before your box ships on the 1st. Skipping doesn’t change your price.

From: Skip or pause a month

Can I talk to a person?

Rin

Sure. I’ve passed this chat to the Tidewell team with a summary, so you won’t have to repeat yourself. They’ll reply here.

Passed to the team

Dana joined the chat

D

Dana

Hi Maya! I’ve paused January for you. Your next box ships February 1st.

Ask a question…

Powered by Rinhelp

Mine 3

Waiting on us2

**Can I skip a month?**2m M Maya Chen · Rin handed off · waiting on Dana

My tin arrived dented 1h J Jordan Ellis · Rin handed off · upset customer

Waiting on customer1

**Where’s my order #1042?**4h S Sam Ortiz · Dana replied

**Can I skip a month?**Close

M Maya Chen 2:14 PM

Can I skip a month?

Rin 2:14 PM

Yes. You can skip or pause any month in Account → Subscription, up to 3 days before your box ships on the 1st. Skipping doesn’t change your price.

M Maya Chen 2:15 PM

Can I talk to a person?

Rin 2:15 PM

Sure. I’ve passed this chat to the Tidewell team with a summary, so you won’t have to repeat yourself. They’ll reply here.

Rin handed this to Dana · 2:15 PM

Handoff summary 2:15 PM

Wants: To talk to a person about her subscription
Rin: Explained how to skip a month
Next: Pause January if she still wants it
Mood: Calm

Dana 2:16 PMD

Hi Maya! I’ve paused January for you. Your next box ships February 1st.

Reply NoteTo maya@chen.co

Type / for saved replies

Enter for a new line · ⌘Enter to sendSend

T Tidewell help centertidewell.co

How can we help?

Search for answers /

Browse by section

Orders and shipping 4 articles

Where is my order?

Shipping times and costs

Shipping outside the US

See all 4 articles

Subscriptions 4 articles

Skip or pause a month

Change your tea

Billing dates

See all 4 articles

Returns and refunds 3 articles

Our 30-day promise

Damaged in transit

When refunds arrive

See all 3 articles

Rin goes first. Your team and your agents finish.

Rin

Rin answers first

Rin answers every new chat and email from your website and help center, and links the page it used.

Do you ship to Canada?

Rin

Yes. Orders to Canada arrive in 5 to 8 working days, and duties are paid at checkout.

Shipping and delivery

Rin to your team

Hands off what it can’t

Asked for a person, something it can’t do, no answer in your docs, or an upset customer: Rin hands off with a summary, tags and priority, to whoever has the fewest open.

Rin handed this to Theo

Wants: The blue vase instead of the green one on order #2307.Rin: Checked the receipt number and email. Both match. It hasn’t shipped yet.Next: Swap the color, or cancel so Sam can reorder.Mood: Calm. Wants it sorted before it ships.

UrgentOrder change

Your team and agents

Your team and your agents finish

Reply yourself, or let Claude, ChatGPT or your own AI reply, close and write help center articles as you.

My discount code didn’t apply at checkout.

TTheo

Sorry about that! The code skips sale items. Here’s 10% off your next order: THANKS10.

Bring the AI agents you already use

Connect Claude, ChatGPT, Hermes or your own AI over MCP. Each agent works as the teammate who connected it, and a short webhook tells it when a conversation needs you.

Hermes, Theo’s agentMCP and webhooks

9:41

Webhook: “Wrong color on my order” was assigned to Theo

9:41

Read Rin’s summary: Sam wants the vase in blue, not green

9:41

Found order #2307 in Shopify · not shipped yet

9:42Replied to Sam

It hasn’t shipped yet, so we can cancel it with a full refund and you can reorder in blue. Want us to?

9:50

Webhook: Sam replied “Yes please!”

9:50

Asked to cancel order #2307 · waiting for approval

Your team approves what AI does.

Refunds, cancellations and anything else that can’t be undone wait for a teammate, and every action is logged.

Refund a Shopify orderFull or part of the amount

Cancel an unfulfilled Shopify orderWith a full refund and restock

Refund a Stripe paymentFull or part of the amount

Cancel a Stripe subscriptionAt the end of the period

Delete a help center articleWhen an agent asks

THermes, Theo’s agent asks to cancel an order

Order#2307 · Shopify

Refund$36.00, in full

ReasonWrong color, not shipped yet. Sam will reorder in blue.

Approved by Dana · cancelled, refunded and restocked, 9:52

Before Rin asks, the customer gives the receipt number and the email on it, and both must match.

34new since 9:00.

Nobody panics.

The busier the queue gets, the quieter Rinhelp looks. Rin takes the routine questions, and the rest arrive sorted: waiting on us first, urgent first.

Inbox

34 new since 9:00

Rin is answering

Each reply links the page it came from

28

Waiting on us

Urgent first, then longest waiting

3

Waiting on customer

Nothing to do until they reply

3

Every gap you close, Rin answers next time.

Rin tags the questions it couldn’t answer. Write the article yourself, or let your agent write and publish it.

Knowledge gap closed

Rin can answer this now.

“Do you ship to Norway?” came in 6 times this week with no answer in your docs. Dana’s Claude wrote the article, and Rin links it from now on.

Article published · Shipping to Norway 6 conversations tagged “Knowledge gap”

Everything in one help desk.

Shared inbox

Live chat and email in one place, with Mine, Open, Rin and Closed views.

Live chat

A chat widget for your site in your color, with Rin answering first.

Email from your domain

Forward your support address. Replies go out from your own domain.

Help center

Publish articles on your own subdomain or domain. Rin answers from them.

Knowledge gaps

When Rin has no answer, the conversation is tagged, so you know what to write next.

AI agents on your team

Each agent acts as the teammate who connected it, with that teammate’s role.

Careful with your data. Clear about who did what.

Not used to train AIThe AI providers behind Rin can’t train on your data.

Rin reads only what it needsYour knowledge sources, the conversation in front of it, and the purchase details it’s allowed to look up.

Keys locked awayShopify and Stripe credentials are encrypted before they’re saved, and API keys are saved only as a fingerprint.

No passwords to leakSign in with Google or a one-time email code, over HTTPS.

Your data isn’t for saleWe never sell it, rent it or show ads. Ask, and we’ll send you a copy or delete it.

Every action on recordRin’s work log shows what it searched and did for each reply. The action log shows who ran or approved what.

No surprise bills.

Most help desks charge for every person on the team, then again for every AI reply. Rinhelp is one monthly price for the whole team, and nothing is charged on its own.

	Free	Pro
Price	$0	$49 a month
Teammates	Up to 3	Unlimited
AI agents	Unlimited	Unlimited
AI replies from Rin	50 to try, once	5,000 a month
Top-ups	No	$49 for 5,000, never expires
Help center, live chat, email	Included	Included

What a team of 3 pays a month

With about 300 AI replies a month

List prices in US dollars, checked 12 October 2026, at the lowest rate each vendor offers. We count each AI reply as one resolved conversation. Front’s AI rate comes from a third-party breakdown, not Front’s own page. Each name links to its pricing page.

Before you start

Anything else? Talk to the founder.

What do I get on Free?

Free is the full help desk for up to 3 teammates, with unlimited AI agents, conversations and help center articles. Rin answers for a one-time trial of 50 AI replies, which an owner turns on with “Try Rin”. After that, your team and your agents answer.

What counts as an AI reply?

Each message Rin sends to a customer. Handoff summaries, tags and priority are free, and so are replies from your own AI agents.

What happens when AI replies run out?

Rin hands new conversations to your team, and nothing is charged on its own. On Pro, your 5,000 AI replies come back each month, and a top-up adds 5,000 more for $49 whenever you want. Top-ups never expire.

Can an AI agent refund a customer on its own?

No. Rin and your AI agents can ask, but anything that moves money or can’t be undone waits in the conversation until a teammate approves or rejects it. Before Rin asks for a refund, the customer gives the receipt number and the email on it, and both must match.

Which AI agents can I connect, and what do they cost?

Any AI app that connects over MCP, such as Claude, ChatGPT or Hermes, or your own AI. Agents are unlimited on both plans, and their replies don’t count as AI replies.

Which channels and integrations does Rinhelp support?

Live chat on your site and email from your own domain. Shopify and Stripe are the only integrations, and there’s no phone, WhatsApp, SMS or social inbox.

Who’s behind Rinhelp?

Wilbert Liu, its founder. Rinhelp is independent and bootstrapped, so questions, ideas and complaints reach the founder directly.

Give Rin the first pass.

1. Forward your support address

   Forward help@yourcompany.com to Rinhelp, and replies go out from your own domain. The chat widget goes on your site with one line of code.

2. Give Rin your docs

   Add your website or write help center articles. Rin answers once your first knowledge source is ready.

3. Connect your AI

   Claude, ChatGPT or your own AI, working as you.

Free for up to 3 teammates, with 50 AI replies to try Rin. No card needed.