Chargezen Concierge
Concierge gives your business autonomous AI digital employees that answer customers by chat, phone, SMS, WhatsApp and email, and do back-office work with approvals and an audit trail.
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Documentation
Hello, Concierge.
Autonomous digital employees for your brand. They answer customers on every channel and do your team’s back-office work on a computer of their own.
- Answers customers on chat, phone, text, WhatsApp and email
- Runs reports, portals and spreadsheets on its own
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Which orders are late?
ConciergeOn the job
Chatbots answer questions and stop there. The work behind the answer still lands on your team. Concierge is different: digital employees that remember every customer and do the work themselves.
It remembers everything
Every customer, every channel and every conversation your team has in the shared inbox. It learns how your team works and gets better every week.
It does the work
On a computer of its own, it runs reports, works through spreadsheets, uses supplier websites and handles scheduled jobs, then hands you the result.
Talks with your customers
Answers chat, phone, text, WhatsApp and email, remembers every customer and fixes the problem within your rules.
Works with your team
Lives in your team inbox, takes work by chat or text, follows your playbooks and learns from every handoff.
Works on its own
Runs code and spreadsheets, uses supplier websites, analyzes your store data and does scheduled jobs without being asked.
- Works on its own Its own computer Runs code, crunches spreadsheets and hands you finished files.
- Works on its own Uses the web Browses sites, downloads reports and uploads files after you approve.
- Works on its own Scheduled tasks Does recurring work on a schedule and speaks up only when it matters.
- Works with your team Learns on the job Picks up how your team works and gets better every week.
- Works with your team Playbooks Follows the step-by-step methods your best people use.
- Works with your team Works in your team inbox Shares one inbox with your team and hands off with the full story.
- Talks with customers Every channel Web chat, text, WhatsApp, email, Slack, Telegram and phone.
- Talks with customers Answers the phone Talks with callers live and brings in a teammate when needed.
- Works on its own Answers business questions Pulls your store data, runs the numbers and shows its work.
- Works with your team A team of agents Give each agent a job, a channel and its own playbooks.
- Works with your team Approvals and audit trail Asks before big moves and keeps a record of every step.
- Works on its own Works with your files Finds files in Google Drive, Dropbox, Box and OneDrive.
- Works with your team Inside ChatGPT and Claude Ask Concierge and run Chargezen from the AI apps you already use.
- Works with your team Finn for iPhone Run calls, texts, email and your digital employees from your phone.
- Talks with customers Squircle Launcher Chat, orders, subscriptions and rewards in one panel on your store.
- Talks with customers Floating Launcher A slim ask bar at the bottom of your store for quick answers.
Customer supportAnswers every customer, on every channel, and fixes the problem.
SalesReplies to leads in seconds, builds quotes and follows up.
MarketingFinds what is working, drafts campaigns and reports results.
Data analyticsAnswers business questions with real numbers in minutes.
Product managementTurns customer conversations into clear, ranked product insight.
OperationsWatches orders, fulfillment and stock, and chases what is stuck.
FinanceReconciles files, checks invoices and prepares the numbers.
ResearchResearches competitors and markets on the web and writes it up.
FoundersA chief of staff that briefs you daily and handles the follow-ups.
Start at $20/month.
Starter includes 20,000 credits a month. Pro is $199/month with 199,000 credits.
About a penny a reply.
You pay for what Concierge does, not a fee per seat.
Use your own AI account.
Connect your own OpenAI or Anthropic account if you have one.
How pricing works
You should always know what you’ll pay.
Concierge starts at $20 a month. Starter includes 20,000 credits a month and Pro includes 199,000. Phone and text charges are billed as you use them.
It follows your rules
Your policies, playbooks and approvals decide what it can do alone. It asks before big moves and keeps a record of every step.
Your data stays yours.
Your customers, orders and conversations stay in your workspace.
The AI follows your rules.
Choose what it does alone and what it asks about first.
Your brand stays protected.
It uses only the facts and policies you approve.
FAQ
How much does Concierge cost?
Concierge starts at $20/month. Starter includes 20,000 credits a month, and Pro is $199/month with 199,000 credits, or $1,990/year. More credits are $1 per 1,000. Phone and text charges are billed as you use them.
Which channels does Concierge answer?
Web chat, phone, text, WhatsApp, email, Slack and Telegram, with one memory of every customer across all of them.
What can Concierge do besides answer customers?
On a computer of its own, it runs reports, works through spreadsheets, uses supplier websites and handles scheduled jobs, then hands you the result.
Does Concierge act without asking?
Your policies, playbooks and approvals decide what it can do alone. It asks before big moves and keeps a record of every step.
Do I pay per seat or per solved problem?
Neither. You pay for what Concierge does, about a penny a reply, not a fee per seat, and there is no extra fee when it solves a problem.
Can I use my own AI account?
Yes. Connect your own OpenAI or Anthropic account if you have one.
Does Concierge have an iPhone app and a launcher for my store?
Yes. Finn for iPhone runs calls, texts, email and your digital employees from your phone. On your Shopify store, the Squircle Launcher puts chat, orders, subscriptions and rewards in one panel, and the Floating Launcher adds a slim ask bar for quick answers.
