Vacation Rental Team Skills

Vacation Rental Team Skills by msg2ai gives your STR back office eight free, open-source AI teammates, one Claude Skill per role: General Manager, Reservations, Owner Relations, Marketing, Housekeeping, Finance & Trust, Guest Experience, and Web. Ask in plain language, get standups, gap-night plays, owner statements, and ready-to-send drafts. Paste into Claude or install with one command.

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Vacation Rental Team Skills for Claude

8 free Claude skills — one for every seat in your vacation-rental property management office, plus a vibe coder to ship the direct-booking site.

Built by MSG2AI · AI Ambassador for vacation-rental guests · ActionNotes for owner reviews

The 8 AI teammates · view the animated visual · non-technical landing page

What this is

Every vacation-rental management office has the same 8 roles. Most offices have 3–5 people trying to cover all of them across 30–300 properties. These Claude skills give each role its own AI counterpart — trained on what that role actually does in this industry, wired into the connectors you already use (channel manager, Gmail, Google Drive, Stripe, your CRM). Plus an 8th skill — a Vibe Coder — that ships the direct-booking website to production with Next.js, Vercel, and GitHub.

Install one skill or all eight. Each is self-contained.

Looking for the non-technical overview? See the landing page — examples, scenarios, and value for property management offices without any setup talk.

The 8 Skills

Skill	Role	Persona	Key Capabilities
`vacationrental-general-manager`	General Manager / Director of Operations	Sofia	Weekly ops review, KPI dashboard, owner-investor briefings, risk register, growth pipeline
`vacationrental-bookings-reservations`	Reservations Manager	Marco	OTA inquiry triage, double-booking prevention, gap-night recovery, min-stay & instant-book strategy, channel health
`vacationrental-owner-relations`	Owner Relations Lead	James	Monthly owner statements, mid-month updates, quarterly reviews, renewal pitches, churn-risk detection, new-owner onboarding
`vacationrental-marketing-distribution`	Marketing & Distribution	Priya	Listing optimization, dynamic pricing, comp-set analysis, photography briefs, direct-booking campaigns, brand & voice
`vacationrental-housekeeping-maintenance`	Housekeeping & Maintenance Coordinator	Tom	Daily turnover scheduling, inspections, work-order dispatch, vendor network, linen & supply, preventive maintenance, smart locks
`vacationrental-finance-trust`	Finance & Trust Accounting	Amelia	Trust account reconciliation, monthly owner payouts, OTA payout reconciliation, occupancy/lodging/sales tax filings, STR permits, per-property P&L
`vacationrental-guest-experience`	Guest Experience Lead	Lena	Pre-arrival sequence, AI Ambassador config, in-stay issue handling, upsells, local concierge, review capture, NPS — powered by AI Ambassador for Vacation Rentals
`vacationrental-vibe-coder`	Vibe Coder / Web Builder	Noor	Direct-booking site, per-property landing pages, owner lead-capture, owner portal, per-market SEO pages — ships to Vercel via Next.js + GitHub

First step for every skill: a shared Knowledge Base

Every skill is designed to read from — and write to — one shared Knowledge Base for your portfolio. This is the very first thing to set up. It can live anywhere your team already keeps documents:

Google Drive folder (most common)
Dropbox folder
OneDrive / SharePoint / Box folder
Notion workspace
Local folder synced to any of the above

The skills expect this canonical structure (the General Manager skill will create it for you if you don't have one):

portfolio-knowledge-base/
├── 01-portfolio-brief/        ← company brief, # properties, markets, brand
├── 02-brand-and-voice/        ← logos, colors, photo style, tone of voice
├── 03-properties/             ← per-property folders (one per unit)
├── 04-owners/                 ← owner contracts, statements, comms log
├── 05-channels/               ← Airbnb / VRBO / Booking.com / direct exports
├── 06-housekeeping-maintenance/   ← SOPs, vendor list, work orders, inspections
├── 07-finance-trust/          ← trust ledger, payouts, taxes, P&L
├── 08-guests/                 ← guests, reviews, NPS, helpdesk transcripts
├── 09-meeting-notes/          ← team notes, decisions, owner meetings
├── 10-msg2ai-export/          ← generated JSON for hello.msg2ai.xyz
└── 11-web/                    ← direct-booking site repos, deploys

Bootstrap from your Airbnb host profile or direct-booking site (Firecrawl)

If you already have an Airbnb host profile, a VRBO landlord page, or a direct-booking site, you don't need to fill the Knowledge Base by hand. The skills will use Firecrawl to crawl your channels and extract structured information — property list, headline copy, amenities, review counts, ADR signals — and seed 01-portfolio-brief/from-website.md and per-property scaffolds in 03-properties/.

Prerequisites

Before installing, you need one of the following:

Method	What you need	Best for
npx (Option 1)	Node.js 18+	Quickest install — one command
Plugin (Option 2)	Git + Claude Code	Namespaced, managed via `/plugin`
Git clone (Option 3)	Git + Claude Code CLI	Full control, developer setup
Claude.ai Projects (Option 4)	A Claude.ai account	Non-technical users, no install

Installation

Option 1 — One command with npx (easiest)

npx vacationrental-team-skills install

The installer clones the skills into ~/.claude/skills/vacationrental-team-skills/ and they're immediately available in Claude Code.

npx vacationrental-team-skills list        # See all 8 skills
npx vacationrental-team-skills update      # Update to the latest version
npx vacationrental-team-skills uninstall   # Remove the skills

Option 2 — Claude Code Plugin

claude --plugin-dir /path/to/vacationrental-team-skills

Or clone first:

git clone https://github.com/msg2ai/vacationrental-team-skills.git
claude --plugin-dir ./vacationrental-team-skills

Option 3 — Git clone (manual)

git clone https://github.com/msg2ai/vacationrental-team-skills.git ~/.claude/skills/vacationrental-team-skills

Option 4 — Claude.ai Projects (no install)

Go to claude.ai, create a Project named after your portfolio
Open any SKILL.md file in this repo, click Raw, copy everything
Paste into the project's "Project instructions" and save
Start chatting — the skill is now active in that project

Example prompts that "just work"

When you say…	The skill that activates	What you get back
"Bootstrap our portfolio from our Airbnb host profile"	General Manager	Knowledge Base populated, per-property scaffolds, brand voice draft
"Draft this month's owner statements for all 47 properties"	Owner Relations	47 statements with per-property P&L narrative, ready for Finance to sign off
"We have 14 gap nights in August — what should we do?"	Reservations	A gap-by-gap recommendation: drop min-stay, flash discount, last-minute list
"Build the pricing strategy for our beach properties for July"	Marketing & Distribution	A 90-day rate sheet per property, comp-set delta, recommended weekend lift
"Schedule today's turnovers — flag same-day-flip risk"	Housekeeping & Maintenance	Today's turnover sheet sorted by route, with risk-flagged units
"Reconcile last week's trust account"	Finance & Trust	A 3-way reconciliation, variances surfaced and explained
"Set up the AI Ambassador concierge for unit 12"	Guest Experience	A configured response set covering 30 questions in 7 languages
"Build the direct-booking site for our portfolio"	Vibe Coder	A live Vercel preview URL with property pages, search, owner lead form

Skills also work together. When you ask the General Manager for the monthly investor briefing, it pulls KPIs from Reservations, payouts from Finance, and listing health from Marketing — you don't coordinate, they share context.

The Guest Experience skill

This skill is different from the others. It runs on a live tool:

AI Ambassador for Vacation Rentals — SMS / WhatsApp guest concierge. No app download. 30-second responses. 126 languages. Single dashboard managing the whole portfolio. Handles the 30 most-asked guest questions automatically (Wi-Fi, parking, trash, hot tub, local restaurants, ...) so your team focuses on the 5% that actually need a human. Performance reference points: 98% guest satisfaction, 35–60% reduction in front-desk call volume, 15–25% upsell-revenue lift per guest, 90% no-show reduction, 15+ weekly hours saved on guest comms.

Repository structure

vacationrental-team-skills/
├── README.md
├── LICENSE                                  ← MIT
├── package.json                             ← npm package config
├── bin/cli.js                               ← npx installer
├── .claude-plugin/plugin.json               ← Claude Code plugin manifest
├── docs/                                    ← campaign visual + outreach emails
├── vacationrental-general-manager/SKILL.md
├── vacationrental-bookings-reservations/SKILL.md
├── vacationrental-owner-relations/SKILL.md
├── vacationrental-marketing-distribution/SKILL.md
├── vacationrental-housekeeping-maintenance/SKILL.md
├── vacationrental-finance-trust/SKILL.md
├── vacationrental-guest-experience/SKILL.md
└── vacationrental-vibe-coder/SKILL.md

About MSG2AI & related projects

Building AI infrastructure for vacation rentals, events, and B2B operations.

msg2ai.xyz — MSG2AI, the parent company
AI Ambassador for Vacation Rentals — SMS/WhatsApp guest concierge for short-term-rental portfolios
ActionNotes — AI-powered session and meeting capture
Conference Team Skills — sister project: 8 Claude skills for conference organizing teams
Contact: bart@msg2ai.xyz

License

MIT — free to use, modify, and redistribute. Attribution appreciated but not required.