Hotel Team Skills
Hotel Team Skills (hotel-team-skills.com) by msg2ai: eight free, open-source Claude Skills that give your hotel an AI teammate for every department, from the morning flash to the BEO to the direct-booking website, with no code and no account.
Documentation
Hotel Team Skills for Claude
8 free Claude skills — one for every seat in your independent or small-chain hotel, plus a vibe coder to ship the direct-booking site.
Built by MSG2AI · AI Ambassador for hotel guests · ActionNotes for leadership meetings
What this is
Every independent and small-chain hotel (50–300 keys) runs on the same 8 roles — a GM, a Director of Rooms, a Revenue Manager, a Controller, an F&B Director, a Housekeeping/Rooms leader, a Director of Sales & Marketing, and (increasingly) someone technical to ship the website. Most of these hotels cover all eight roles with 4–6 people. These Claude skills give each role its own AI counterpart — trained on what that role actually does in a hotel, wired into the systems you already use (your PMS, RMS, channel manager, POS, Gmail, Google Drive), and fluent in the language of hotel economics (ADR, RevPAR, GOPPAR, TRevPAR, flow-through, USALI).
Install one skill or all eight. Each is self-contained. They share one knowledge base and one property JSON so they work together without you coordinating them.
New here? Skim
mock/for a fully worked example — a fictional 174-key Nashville hotel with 3 sample outputs per skill.
The 8 Skills
| Skill | Role | Persona | Key Capabilities |
|---|---|---|---|
hotel-general-manager | General Manager / Director of Operations | Elena | Daily flash report, weekly ops review, USALI owner report, risk register, capex, asset-manager briefing |
hotel-front-office | Director of Rooms / Front Office | Marcus | Arrivals briefing, reservations triage, room blocking, walk strategy, upsells, concierge, rooming lists |
hotel-revenue-management | Revenue Manager | Priya | BAR ladder, restrictions (MLOS/CTA/CTD), weekly pickup & pace, comp-set/STR, channel mix, group displacement |
hotel-finance-controller | Controller / Director of Finance | David | Daily revenue audit, monthly USALI P&L, OTA reconciliation, AR/AP, payroll allocation, tax filings, cash flow |
hotel-food-beverage | Director of Food & Beverage | Sofia | BEOs, covers forecast, menu engineering, beverage/pour cost, banquet RevPASF, F&B P&L flash |
hotel-housekeeping-rooms | Director of Housekeeping / Rooms Division | Grace | Daily turnover sheet, inspection rubric, linen/supply pars, deep-clean rotation, work orders, PM calendar |
hotel-sales-marketing | Director of Sales & Marketing | Tomás | Group pipeline, RFP responses, marketing calendar, direct-booking strategy, OTA listing optimization, PR |
hotel-vibe-coder | Director of Digital / Vibe Coder | Noor | Hotel website, per-package landing pages, booking-engine integration, owner portal, press kit — ships to Vercel |
First step for every skill: a shared Knowledge Base
Every skill reads from — and writes to — one shared Knowledge Base for your property. Set this up first. It can live anywhere your team already keeps documents:
- Google Drive folder (most common)
- Dropbox / OneDrive / SharePoint / Box folder
- Notion workspace / database
- Local folder synced to any of the above
The skills expect this canonical structure (the General Manager skill creates it for you if you don't have one):
hotel-knowledge-base/
├── 01-property-brief/ ← hotel name, # keys, positioning, ownership
├── 02-brand-and-voice/ ← logos, colors, photography, tone, signature moments
├── 03-rooms-inventory/ ← room types, attributes, rate codes, suite plans
├── 04-channels-distribution/ ← OTAs, GDS, brand.com, direct, wholesale, group blocks
├── 05-rate-strategy/ ← BAR ladder, packages, corporate, group blocks, restrictions
├── 06-rooms-housekeeping/ ← turnover SOPs, deep-clean cadence, linen & supply pars
├── 07-fnb/ ← outlets, BEOs, menu engineering, beverage, banquet
├── 08-finance-accounting/ ← USALI chart of accounts, DRA, AR/AP, payroll
├── 09-guests/ ← segments, loyalty, profiles, complaints, NPS, reviews
└── 10-msg2ai-export/ ← merged property.json for hello.msg2ai.xyz
Bootstrap from your hotel website (Firecrawl)
If you already have a hotel website, you don't need to fill the Knowledge Base by hand. The GM skill uses Firecrawl to crawl your site and extract structured information — room types, amenities, F&B outlets, location, photo URLs, brand voice, FAQs — and seed 01-property-brief/from-website.md, 03-rooms-inventory/, and 07-fnb/.
Prerequisites
Before installing, you need one of the following:
| Method | What you need | Best for |
|---|---|---|
| npx (Option 1) | Node.js 18+ | Quickest install — one command |
| Plugin (Option 2) | Git + Claude Code | Namespaced, managed via /plugin |
| Git clone (Option 3) | Git + Claude Code CLI | Full control, developer setup |
| Claude.ai Projects (Option 4) | A Claude.ai account | Non-technical users, no install |
Installation
Option 1 — One command with npx (easiest)
npx hotel-team-skills install
The installer clones the skills into ~/.claude/skills/hotel-team-skills/ and they're immediately available in Claude Code.
npx hotel-team-skills list # See all 8 skills
npx hotel-team-skills update # Update to the latest version
npx hotel-team-skills uninstall # Remove the skills
Option 2 — Claude Code Plugin
claude --plugin-dir /path/to/hotel-team-skills
Or clone first:
git clone https://github.com/msg2ai/hotel-team-skills.git
claude --plugin-dir ./hotel-team-skills
Option 3 — Git clone (manual)
git clone https://github.com/msg2ai/hotel-team-skills.git ~/.claude/skills/hotel-team-skills
Option 4 — Claude.ai Projects (no install)
- Go to claude.ai, create a Project named after your hotel
- Open any
SKILL.mdfile in this repo, click Raw, copy everything - Paste into the project's "Project instructions" and save
- Start chatting — the skill is now active in that project
Connecting integrations (optional but recommended)
Every skill works on its own — but they get much more powerful when wired into the tools your hotel already uses. The setup/ folder contains one-click scripts for each connector.
Quick setup (Claude Code)
Run the setup script for any integration you want to connect:
# Set up a single integration
bash setup/setup-gmail.sh
# Set up everything interactively
bash setup/setup-all.sh
Available integrations
| Integration | Setup script | What it enables | Used by |
|---|---|---|---|
| Firecrawl | setup-firecrawl.sh | Bootstrap the Knowledge Base from an existing hotel website; comp-set & competitor research | All skills |
| AgentMail | setup-agentmail.sh | AI-native email inboxes for confirmations, group-sales outreach, invoices, notifications | All skills |
| Gmail | setup-gmail.sh | Send confirmations, group replies, invoices | All skills |
| Google Calendar | setup-google-calendar.sh | Arrivals/turnover milestones, schedule calls, banquet timelines | General Manager, Front Office, Sales & Marketing, Food & Beverage |
| Google Drive | setup-google-drive.sh | Shared Knowledge Base host — documents, contracts, templates | All skills |
| Zoom | setup-zoom.sh | Meeting recordings, virtual sales calls, brand-standard training | General Manager, Sales & Marketing, Food & Beverage |
| Canva | setup-canva.sh | Social graphics, menus, signage, decks | Sales & Marketing, Food & Beverage, Vibe Coder |
| Apollo.io | setup-apollo.sh | Group-sales prospect sourcing: company + contact search, enrichment (pairs with Twenty CRM) | Sales & Marketing |
| Twenty CRM | setup-twenty-crm.sh | Contact/pipeline management, group & corporate account tracking | Sales & Marketing, Finance & Controller, Front Office, Food & Beverage |
| ClickUp | setup-clickup.sh | Project/task management, boards, checklists | All skills |
| Asana | setup-asana.sh | Project/task management (alternative to ClickUp) | All skills |
| Vercel | setup-vercel.sh | Direct-booking site deployment and management | Sales & Marketing, Vibe Coder |
| Context7 | setup-context7.sh | Up-to-date docs for Next.js / Vercel / Tailwind / Stripe / any library — keeps generated framework code current | Vibe Coder |
| Obsidian | setup-obsidian.sh | Knowledge base, notes, institutional memory | All skills |
Note: You don't need all integrations. Each skill works without any connectors — integrations just make them more powerful. Pick the ones your team already uses.
If you drive these skills from OpenAI Codex instead of Claude Code, see setup/CODEX.md for the equivalent ~/.codex/config.toml blocks for every connector above. Same OAuth flow, same tools.
You can also connect these directly in Claude.ai: go to Settings → Connectors and connect Gmail, Google Calendar, Google Drive, Zoom, Canva, Vercel, Context7, or Apollo.io. These are automatically available in Claude Code when you're logged into the same account.
Example prompts that "just work"
| When you say… | The skill that activates | What you get back |
|---|---|---|
| "Run today's daily flash report for the 9am standup" | General Manager | A one-pager: yesterday's Occ/ADR/RevPAR, today's arrivals/VIPs, risks, 3 decisions for you |
| "Block rooms for the group and pre-block the rooming list" | Front Office | A validated rooming list, pre-blocked rooms, key packets prepped, billing routing clear |
| "Score the displacement on a 110-room block next month" | Revenue Management | Displaced transient vs. group contribution — accept, adjust, or decline with the math |
| "Build the BAR ladder for the next 30 days" | Revenue Management | A segmented BAR ladder + MLOS/CTA restrictions for compression nights |
| "Generate the August USALI P&L close" | Finance & Controller | A USALI-format P&L, actual vs. budget vs. STLY, one-page exec summary |
| "Reconcile last month's Booking.com and Expedia payouts" | Finance & Controller | Per-OTA reconciliation, commission check, variances surfaced |
| "Build the BEO for the Saturday banquet for 420" | Food & Beverage | A complete banquet event order: guarantee, menu, set, AV, service, billing |
| "Schedule today's turnovers — flag same-day-flip risk" | Housekeeping & Rooms | Today's turnover sheet with RA credits assigned and risk-flagged rooms |
| "Respond to this corporate group RFP" | Sales & Marketing | A tailored 48-hour RFP response with availability, rate logic, F&B options |
| "Ship the /weddings landing page to Vercel" | Vibe Coder | A live Vercel preview URL with package content, gallery, and planner CTA |
Skills also work together. When you ask the GM for the monthly asset-manager briefing, it pulls pace from Revenue, sales pipeline from Sales, ops health from Rooms / F&B / Housekeeping, and the financial flash from the Controller — you don't coordinate, they share the knowledge base and the property JSON.
Repository structure
hotel-team-skills/
├── README.md
├── LICENSE ← MIT
├── CLAUDE.md ← guidance for Claude Code in this repo
├── package.json ← npm package config
├── bin/cli.js ← npx installer
├── .claude-plugin/plugin.json ← Claude Code plugin manifest
├── docs/ ← supplementary docs
├── mock/ ← worked example: The Meridian Nashville (174 keys)
│ ├── property-portfolio.md
│ ├── README.md
│ └── outputs/ ← 3 sample artifacts per skill (24 total)
├── hotel-general-manager/SKILL.md
├── hotel-front-office/SKILL.md
├── hotel-revenue-management/SKILL.md
├── hotel-finance-controller/SKILL.md
├── hotel-food-beverage/SKILL.md
├── hotel-housekeeping-rooms/SKILL.md
├── hotel-sales-marketing/SKILL.md
└── hotel-vibe-coder/SKILL.md
About MSG2AI & related projects
Building AI infrastructure for hotels, vacation rentals, events, and B2B operations.
- msg2ai.xyz — MSG2AI, the parent company
- AI Ambassador — SMS/WhatsApp guest concierge
- ActionNotes — AI-powered session and meeting capture
- Conference Team Skills — sister project: 8 Claude skills for conference organizing teams
- Vacation Rental Team Skills — sister project: 8 Claude skills for vacation-rental management offices
- Contact: bart@msg2ai.xyz
License
MIT — free to use, modify, and redistribute. Attribution appreciated but not required.