Hank

Hank is an AI receptionist that answers the phones for restoration and home-service companies. Its MCP server lets you manage your Hank account from Claude, ChatGPT or any MCP client in plain language: see who is on call, set up on-call rotations and shift swaps, change where each kind of call is routed in and after business hours, and update office hours, holiday closures, service-area ZIP codes and lead policy. Remote server over streamable HTTP with OAuth 2.1 sign-in; changes are confirmed before they take effect.

View on dialhank.com

Hosted MCP Server

npx add-mcp 'https://app.dialhank.com/api/mcp'

Installs into Claude Code, Codex, Cursor and more

Documentation

Manage call routing and on-call, and look up calls, from Claude, ChatGPT or any assistant that supports MCP.

Hank has an MCP server: a secure connection that lets an AI assistant work with your Hank account. Once connected, you can ask about and change your call routing, and look up your calls, in plain language instead of clicking through settings.

"Who's on call for emergencies this weekend?"

"Jamie is covering for Riley on Saturday. Set that up."

"After hours, send emergencies to Jamie, then Riley, then the office."

"Find last week's calls that mention a burst pipe."

"Where do I change the name Hank uses in its greeting?"

What it covers

Everything on the Call Routing, Transfer Routes and On-call Rotations pages, plus the settings that decide where calls go:

  • Routing contacts, employees, departments and TPAs
  • Transfer routes and their calling orders
  • Which route handles each kind of call, in and after business hours
  • Named on-call schedules, route assignments, rotations, swaps, planned shifts, pausing and timezones
  • Caller Information and office notification email
  • Office hours, lunch and holiday closures
  • Service-area ZIP codes
  • Lead policy

It can also:

  • Find calls by what was said, a summary, notes or a phone number, then open the full details
  • Explain who a call would reach at a specific time, before anything changes
  • Prepare several routing changes as one plan you review before it's applied
  • Answer questions about Hank from these docs: what a feature does, where a setting is, and how to fix a problem, with a link to the page it used

Every connected assistant can read calls, transcripts and customer details in the locations you can access, including read-only connections. See Permissions and safety.

It can read calls but not change them. It doesn't change billing, team members, integrations, voice behavior or your knowledge base.

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Troubleshooting

Fixes for common problems with calls, routing, settings and access, and where to make each fix.

](https://docs.dialhank.com/troubleshooting)[

Connect an AI assistant

Add Hank to Claude, ChatGPT, Claude Code or another MCP client.

](https://docs.dialhank.com/mcp/connect)