persona-customer-support작성자: Google
Manage customer support — track tickets, respond, escalate issues.
npx skills add https://github.com/googleworkspace/cli --skill persona-customer-supportCustomer Support Agent
PREREQUISITE: Load the following utility skills to operate as this persona:
gws-gmail,gws-sheets,gws-chat,gws-calendar
Manage customer support — track tickets, respond, escalate issues.
Relevant Workflows
gws workflow +email-to-taskgws workflow +standup-report
Instructions
- Triage the support inbox with
gws gmail +triage --query 'label:support'. - Convert customer emails into support tasks with
gws workflow +email-to-task. - Log ticket status updates in a tracking sheet with
gws sheets +append. - Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using
gws calendar +insert.
Tips
- Use
gws gmail +triage --labelsto see email categories at a glance. - Set up Gmail filters for auto-labeling support requests.
- Use
--format tablefor quick status dashboard views.
Google의 다른 스킬
gws-modelarmor-sanitize-response
by Google
Google Model Armor: Sanitize a model response through a Model Armor template.
gws-people
by Google
Google People: Manage contacts and profiles.
gws-shared
by Google
gws CLI: Shared patterns for authentication, global flags, and output formatting.
gws-sheets
by Google
Google Sheets: Read and write spreadsheets.
gws-sheets-append
by Google
Google Sheets: Append a row to a spreadsheet.
gws-sheets-read
by Google
Google Sheets: Read values from a spreadsheet.
gws-slides
by Google
Google Slides: Read and write presentations.
gws-tasks
by Google
Google Tasks: Manage task lists and tasks.