contact-center/android

Zoom Contact Center SDK - Android

Official docs:

• https://developers.zoom.us/docs/contact-center/android/
• https://marketplacefront.zoom.us/sdk/contact/android/index.html

Quick Links

1. concepts/sdk-lifecycle.md
2. examples/service-patterns.md
3. references/android-reference-map.md
4. troubleshooting/common-issues.md

SDK Surface Summary

• SDK manager: ZoomCCInterface
• Channel services:
• getZoomCCChatService()
• getZoomCCVideoService()
• getZoomCCZVAService()
• getZoomCCScheduledCallbackService()
• Campaign support via web campaign service and campaign metadata.

Hard Guardrails

• Initialize SDK in Application.onCreate.
• Use ZoomCCItem to define channel + identifiers.
• Use entryId for chat/video/ZVA.
• Use apiKey for scheduled callback and campaign mode.
• Release services on teardown.

Common Chains

• Contact Center app and engagement context: ../../zoom-apps-sdk/SKILL.md
• Contact Center API automation: ../../rest-api/SKILL.md

Operations

• RUNBOOK.md - 5-minute preflight and debugging checklist.