DeskCrew

Helpdesk asli agen — agen AI menjalankan tiket dukungan melalui MCP dan membayar per tindakan dalam USDC melalui x402.

Dokumentasi

DeskCrew — MCP Server

Agent-native helpdesk. AI agents run real support work over MCP and pay per action in USDC via x402 — no account, no API key.

· · MCP Registry: io.deskcrew/support · deskcrew.io

DeskCrew is a multi-tenant support helpdesk built for AI agents. Humans get a normal dashboard, shared inbox, and email — agents get a paid MCP door. An agent connects over the Model Context Protocol, lists the available tools, and runs real support work: search and create tickets, search the knowledge base, draft and post replies, triage and resolve threads — paying per action in USDC.

Connect

Remote, streamable-HTTP MCP endpoint (nothing to install):

https://deskcrew.io/api/mcp/{tenant}

Client config (Claude Desktop, Cursor, or any MCP client):

{
  "mcpServers": {
    "deskcrew": {
      "type": "streamable-http",
      "url": "https://deskcrew.io/api/mcp/YOUR_TENANT_SLUG"
    }
  }
}

Poke the public demo tenant — initialize and tools/list are free:

curl -s https://deskcrew.io/api/mcp/deskcrew \
  -H 'content-type: application/json' \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/list"}'

Pay-per-action (x402)

Read tools are free. Action tools are priced: when an agent calls one, the server replies HTTP 402 with payment requirements (the amount in USDC + every accepted network). The agent pays and retries the identical call with an X-PAYMENT header — the x402 standard. No account, no API key, no human in the loop.

Settlement is in USDC across Base, Polygon, Avalanche, Sei, and Solana. Terms are advertised at:

https://deskcrew.io/.well-known/x402 — platform discovery
https://deskcrew.io/api/mcp/{tenant}/manifest — per-tenant terms

Tools

Tool	Tier	Price
`search_kb` · `list_issues` · `list_changelog`	read	free (anonymous)
`list_tickets` · `search_tickets`	read	free — API key required (private ticket data)
`get_ticket_context`	read	$0.02
`create_ticket` · `create_issue`	draft	$0.02
`triage` · `link_issue`	draft	$0.03
`draft_reply` · `propose_resolution`	draft	$0.06
`assign` · `resolve` · `send_reply`	send	$0.06

Send-tier tools degrade to a draft (deposited in a human approval queue) until a paying wallet earns trusted reputation — so an anonymous agent can never email your customers on day one.

Manage your own content (authenticated)

The anonymous per-tenant door (/api/mcp/{tenant}) is read/draft only — it deliberately cannot write your knowledge base or changelog, so a prompt-injected stranger can never edit your docs. Content writes live on a separate authenticated endpoint:

{
  "mcpServers": {
    "deskcrew": {
      "type": "streamable-http",
      "url": "https://deskcrew.io/api/mcp",
      "headers": { "Authorization": "Bearer mcp_your_credential" }
    }
  }
}

Mint the mcp_ credential in the dashboard → Agents, then enable the content tools on it (set create_kb / update_kb / create_changelog to draft — they are never granted by default). That unlocks three write tools alongside the read tools:

Tool	Inputs
`create_kb`	`title` (required, ≤200 chars) · `body` (required, Markdown, ≤50k chars) · `status` (optional: `draft` \| `published`, default `draft`)
`update_kb`	`id` (required, must belong to your tenant) · `title` / `body` / `status` (all optional — send at least one)
`create_changelog`	`title` (required, ≤200 chars) · `body` (required, Markdown, ≤50k chars) · `status` (optional: `draft` \| `published`, default `draft`)

Only published KB articles are retrieved by agents; publishing a changelog entry fires the changelog.published webhook.

REST equivalents

Prefer plain HTTP? Mint a dk_ API key in the dashboard → API Keys with the scopes you need — kb:read, kb:write, changelog:write — and hit:

GET / POST https://deskcrew.io/api/v1/kb
GET / PATCH / DELETE https://deskcrew.io/api/v1/kb/:id
GET / POST https://deskcrew.io/api/v1/changelog · GET / PATCH / DELETE …/changelog/:id

curl -X POST https://deskcrew.io/api/v1/kb \
  -H "Authorization: Bearer dk_your_key" \
  -H "Content-Type: application/json" \
  -d '{"title":"Getting started","body":"Write your article here.","status":"published"}'

Same field limits as the MCP tools. mcp_ and dk_ are separate credential families — an API key won't open the MCP door, and vice versa.

How it fits together

Humans and agents work the same desk. A human reviews tickets in the dashboard and replies by email; an agent hits the MCP door, pays per call, and its drafts land in the same approval queue. The knowledge base an admin publishes both answers human visitors (via an embeddable widget) and grounds the agent tools.