persona-customer-supportby Google

Manage customer support — track tickets, respond, escalate issues.

npx skills add https://github.com/googleworkspace/cli --skill persona-customer-support

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Customer Support Agent

PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar

Manage customer support — track tickets, respond, escalate issues.

Relevant Workflows

gws workflow +email-to-task
gws workflow +standup-report

Instructions

Triage the support inbox with gws gmail +triage --query 'label:support'.
Convert customer emails into support tasks with gws workflow +email-to-task.
Log ticket status updates in a tracking sheet with gws sheets +append.
Escalate urgent issues to the team Chat space.
Schedule follow-up calls with customers using gws calendar +insert.

Tips

Use gws gmail +triage --labels to see email categories at a glance.
Set up Gmail filters for auto-labeling support requests.
Use --format table for quick status dashboard views.

More skills from Google

gws-groupssettings

Manage Google Groups settings.

gws-modelarmor-sanitize-response

Google Model Armor: Sanitize a model response through a Model Armor template.

Google People: Manage contacts and profiles.

Google Workspace Reseller: Manage Workspace subscriptions.

gws CLI: Shared patterns for authentication, global flags, and output formatting.

Google Sheets: Read and write spreadsheets.

gws-sheets-append

Google Sheets: Append a row to a spreadsheet.

gws-sheets-read

Google Sheets: Read values from a spreadsheet.