contact-center/ios

by anthropic

Zoom Contact Center SDK for iOS. Use for native iOS chat/video/ZVA/scheduled callback integrations, app lifecycle bridging, rejoin flow, and callback handling.

npx skills add https://github.com/anthropics/knowledge-work-plugins --skill contact-center/ios
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Zoom Contact Center SDK - iOS

Official docs:

Quick Links

  1. concepts/sdk-lifecycle.md
  2. examples/service-patterns.md
  3. references/ios-reference-map.md
  4. troubleshooting/common-issues.md

SDK Surface Summary

  • Manager: ZoomCCInterface.sharedInstance()
  • Context: ZoomCCContext
  • Items: ZoomCCItem
  • Services:
  • chatService
  • zvaService
  • videoService
  • scheduledCallbackService

Hard Guardrails

  • Set ZoomCCContext before channel operations.
  • Forward app lifecycle calls (appDidBecomeActive, appDidEnterBackgroud, appWillResignActive, appWillTerminate).
  • Use item-based initialization for channels.
  • Keep rejoin URL handling connected to the video service path.

Common Chains

Operations

  • RUNBOOK.md - 5-minute preflight and debugging checklist.

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